In short
- All sales are final. We do not give refunds.
- Everything we sell is digital and available the moment you pay, so no refunds are processed for any purchase.
- If something is broken or you cannot access what you bought, email kailash@backgrounds.supply and we will fix it.
No refunds
The full pack, single collections and credits are digital goods delivered immediately after payment. Due to the digital nature of these purchases, no refunds will be processed. This applies to every purchase, including a change of mind, accidental purchases, partially used credits and credits you have not used.
Please check what you are buying before you pay.
Right of withdrawal
If you live in the EU, the UK or another region with a right of withdrawal for online purchases: by completing a purchase you ask for immediate access to the digital content and agree that you lose the right of withdrawal once access begins.
If something is broken
We do not refund, but we do fix problems. Email kailash@backgrounds.supply with the email address on your account and, if you have it, the order number from your receipt or from Purchase history in the app. Broken downloads, missing files and a purchase that did not unlock are problems we fix. Credits spent on a generation that fails on our side are returned to your credit balance automatically.
Chargebacks
Please contact us before disputing a charge with your bank; we answer every email. While a dispute is open, access to what that payment bought and new purchases on the account are paused. If the dispute is decided in your favour, that access is removed; if it is decided in ours, it is restored.
Older purchases
Full pack purchases made earlier through Lemon Squeezy follow the same rules. Their license keys keep working in the app.